TERMS OF DELIVERY

Havína By North Oy (2920042-8) online store sells products to private individuals that are of age.

 

CUSTOMER SERVICE

If you have any questions, please contact our customer service brand@havinabynorth.com. Our online store is open 24/7.

 

PRICES

Product prices are in euros (EUR). The prices in the online store include Finnish VAT. We reserve the right to price changes. Shipping is included in the prices in our online store. If you place your order in a country outside the European Union, you will be responsible for all eventual import tariffs and duties. We recommend that you contact your local customs office to determine the import price before placing your order.

 

PAYMENT METHODS

  • Paypal
  • Alipay

 

SHIPPING

The product is delivered to the customer’s address. It is the responsibility of the customer to acknowledge receipt of the package. If the product has been damaged during shipping or if you do not receive it within a reasonable time, please contact our customer service immediately by email at brand@havinabynorth.com. Havína By North Oy is not liable for delays in shipping due to force majeure. Havína By North Oy is not responsible for delays caused by customs clearance at destination.

 

PROCESSING AND DELIVERY TIME

Products processing time is 1-2 weeks, after that we ship the products.

Finland                                    2-5             working days

European EU countries       3-6             working days

European Non- EU               3-7             working days

Outside of Europe                 7-10            working days

 

RETURNS

Products ordered online can be returned within 14 days. The product to be returned must be unused and in the original packaging. The customer is responsible for the postage for returns. If you have any questions about returns please contact our customer service brand@havinabynorth.com.

Please include the following information in the return note:

Name of the orderer
Order number
Account number
Email address
Reason of returning (optional)

 

COMPLAINTS

Notice of incorrect shipment or faulty product must be given within 14 days of receiving the product. If the product is lost or broken during shipping, please contact our customer service at brand@havinabynorth.com.

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